Refund policy

RETURN AND REFUND POLICY

Made-to-Order Products

Every item sold by Kai’s Novelties is made specifically for you after your order is placed. Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size or colour selection, or buyer’s remorse. Please review the product description and size guide carefully before ordering.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery. Include your order number, a description of the problem, and clear photographs showing the item and the issue.

Once the problem has been reviewed and approved, we will arrange a replacement or refund at no additional cost. You do not need to return a damaged or defective item unless we specifically ask you to do so.

Cancellations and Order Changes

Orders are sent to production shortly after they are placed. Contact us immediately if you need to request a cancellation or change. We cannot guarantee that an order can be cancelled or changed once production has begun.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. We cannot guarantee a free replacement or refund when an order is undeliverable because the address entered at checkout was incorrect or incomplete.

Refunds

Approved refunds will be issued to the original payment method. Your bank or credit card provider may require additional time to process and post the refund.

Questions

For questions about an order, please contact us using the email address listed on our store and include your order number.

Nothing in this policy limits any rights you may have under applicable consumer-protection law.